COMMUNICATION CHANNELS & ANSWERS
How to reach the team.
Whether you have questions about our airport taxi focus, the Saga rider app or Electric journeys.
Support by email
Support, operator & privacy
support@sagamobility.com
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Individual operator
Operator details
Konathala Bhuvanesh Kumar, an individual operating as Saga Mobility.
35-1-4, Kancharapalem, Visakhapatnam 530008, India
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Rider Experience
Rider support & tester feedback
For bookings, fare questions, lost items or app feedback, include your booking reference or app version where relevant.
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Privacy requests
Privacy & grievances
Bhuvanesh Kumar, Grievance Officer, handles privacy, account-deletion requests and complaints. Use the same email or postal address above.
Frequently asked questions
Pre-release FAQWhat is Saga Mobility?
Saga Mobility is an all-electric airport taxi company, currently focused on journeys to and from Visakhapatnam Airport. This website introduces the company and the upcoming Saga rider app.
Are all Saga taxis electric?
Our airport taxi offering is completely EV. Both EV Economy and EV Premium are all-electric vehicle categories.
What are EV Economy and EV Premium?
EV Economy is our value-focused electric ride category. EV Premium is our premium electric ride category. Available vehicles, category details and estimated fares are shown in the rider app.
Can I schedule an airport ride?
Saga supports immediate and scheduled ride requests. Choose your route and pickup time in the rider app, and check the available ride options and booking status there. A request does not guarantee an arrival time.
How does fare preview work?
Choose your pickup, destination and ride category, then review an estimated fare before requesting your journey. A fare estimate is not a fixed-price or final-fare guarantee.
Will I be able to see my trip’s CO₂ savings?
Estimated trip-level CO₂ savings insights are planned and coming soon. Any future figure will need a published comparison method and clear assumptions; no live carbon tracker or numerical savings are promised today.
Will I get rewards for saving CO₂?
We are planning rewards linked to estimated CO₂ savings from electric journeys. The programme is coming soon. Eligibility, earning rules and redemption options will be shared before launch; no points, cash value or reward rate is confirmed yet.
How does the six-digit trip-start OTP work?
Your six-digit OTP is used when your assigned ride begins to confirm the trip start. Follow the trip details and available status updates in the rider app.
When can I download the Saga rider app?
Google Play and App Store downloads are coming soon. The rider-app download placements on this website are placeholders until the app is publicly available.
Where can I find official contact and support details?
Email support@sagamobility.com for service support, app questions and feedback. Our Contact page lists the operator, postal address, privacy contact and complaint escalation process.
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Keep passwords and login OTPs private. Email only information relevant to your issue. In an emergency, contact the appropriate public emergency service.
Complaints and escalation
- Email support@sagamobility.com with the subject Complaint or Privacy request. Include the booking reference if relevant, a way to contact you, what happened and the remedy you seek. Share only information needed to investigate.
- We acknowledge receipt within 48 hours, provide a complaint reference and a copy of the recorded complaint, and identify any further information needed.
- Bhuvanesh Kumar, Grievance Officer, reviews and addresses the complaint, and communicates a reasoned decision and any appropriate remedy within one month of receipt.
- If you disagree with the outcome, or the response is overdue, you may take the unresolved complaint to the National Consumer Helpline or a competent consumer commission or other authority. We will provide the complaint reference and a copy of our response on request. Any internal follow-up does not extend the original one-month redressal period.
Our process does not limit your statutory rights.